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YOUR FREQUENTLY ASKED QUESTIONS

May 3, 2023

playTSOGO is ready to assist you to get the full experience at our online destination. This bold, authentic site is proudly presented by Tsogo Sun, an established conglomerate with a rich history of offering exclusive entertainment. The online division of Tsogo Sun allows players to take the gambling fun with them wherever they are on live game shows, table games, cards, and sensational slots. Get your bets in when you need to on our sensational sportsbook on soccer, rugby, golf, swimming, tennis, and more. Enjoy a magnetic betting session every time you log in from your comfort zone – wherever that may be. And if you don’t know how to enjoy our mobile platform to the fullest, we’ll gladly answer your questions.

How do I get an account to bet at playTSOGO?

  1. Click on Register, fill in the required details, and follow the prompts. It’s just like online shopping.
  2. Wait for the OTP which you will receive on your mobile via SMS, and enter it in the registration window. You can also verify your email address.
  3. Log in with the username and password you created on registration, and make a deposit with one of the many available banking methods.
  4. Select a bonus from the promotions page if you’d like to boost your playable balance.
  5. Reach out to us for any assistance playtsogo.co.za/contact-us.

How do I deposit funds into my account?

  1. Log in with the username and password you created on registration, locate ‘Cashier’ on the top navigation bar.
  2. Select the deposit method you prefer and deposit the amount you need to place your bets.
  3. If you run into any trouble, wait a few minutes and try again. When using a credit card, try an odd number like R222 instead of R200. Ensure you have enough funds in your account to make the required deposit.

How do I make a withdrawal at playTSOGO?

  1. When you’re ready to remove your funds, log in, locate the ‘Cashier’ and select your preferred banking method.
  2. Ensure you have a withdrawable balance, and not bonus money which needs to be wagered.

What is FICA?

  1. FICA – Financial Intelligence Centre Act
  2. Implemented by the South African government to prevent money laundering and fraud, playTSOGO requires certain documentation to be provided for deposits of R4999+ and withdrawals.
  • Certified copy of ID document not older than 3 months (SA Citizens)/Passport (Foreign Nationals)
  • A clear picture of the original ID showing all four corners for a green ID book, or front and back pictures of the ID card OR
  • a clear picture of the original valid (not expired) Passport showing all four corners

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Bet on Sports

YOUR FREQUENTLY ASKED QUESTIONS

May 3, 2023

playTSOGO is ready to assist you to get the full experience at our online destination. This bold, authentic site is proudly presented by Tsogo Sun, an established conglomerate with a rich history of offering exclusive entertainment. The online division of Tsogo Sun allows players to take the gambling fun with them wherever they are on live game shows, table games, cards, and sensational slots. Get your bets in when you need to on our sensational sportsbook on soccer, rugby, golf, swimming, tennis, and more. Enjoy a magnetic betting session every time you log in from your comfort zone – wherever that may be. And if you don’t know how to enjoy our mobile platform to the fullest, we’ll gladly answer your questions.

How do I get an account to bet at playTSOGO?

  1. Click on Register, fill in the required details, and follow the prompts. It’s just like online shopping.
  2. Wait for the OTP which you will receive on your mobile via SMS, and enter it in the registration window. You can also verify your email address.
  3. Log in with the username and password you created on registration, and make a deposit with one of the many available banking methods.
  4. Select a bonus from the promotions page if you’d like to boost your playable balance.
  5. Reach out to us for any assistance playtsogo.co.za/contact-us.

How do I deposit funds into my account?

  1. Log in with the username and password you created on registration, locate ‘Cashier’ on the top navigation bar.
  2. Select the deposit method you prefer and deposit the amount you need to place your bets.
  3. If you run into any trouble, wait a few minutes and try again. When using a credit card, try an odd number like R222 instead of R200. Ensure you have enough funds in your account to make the required deposit.

How do I make a withdrawal at playTSOGO?

  1. When you’re ready to remove your funds, log in, locate the ‘Cashier’ and select your preferred banking method.
  2. Ensure you have a withdrawable balance, and not bonus money which needs to be wagered.

What is FICA?

  1. FICA – Financial Intelligence Centre Act
  2. Implemented by the South African government to prevent money laundering and fraud, playTSOGO requires certain documentation to be provided for deposits of R4999+ and withdrawals.
  • Certified copy of ID document not older than 3 months (SA Citizens)/Passport (Foreign Nationals)
  • A clear picture of the original ID showing all four corners for a green ID book, or front and back pictures of the ID card OR
  • a clear picture of the original valid (not expired) Passport showing all four corners

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